Dear Dr. Danilevich,
I am writing to say "THANK YOU" to you and your wonderful staff. My husband, John M., and I flew to St. Petersburg to join a Viking River Cruise on Tuesday, July 19. Unfortunately, on Thursday, July 21 John was admitted to your hospital with a serious case of pneumonia. From the moment we arrived, your staff took good care of us. John's case was assigned to Dr. Markovich (a wonderful man) and after a chest x-ray showed significant fluid in his lungs, he was admitted. We were immediately assigned to Anush who, with the help of Eugenie Fedorov, provided us absolutely excellent case management. They were both extremely helpful during the time we were there. The ladies at your reception desk were also so helpful, patiently answering my many questions and helping me with details through our ordeal.
Our travel insurance company handled all the arrangements necessary to get us home to the US, with the help of a nurse/escort, and your staff was very willing to help coordinate all the details. We left for home on Sunday, July 24.
Needless to say, we did not have the kind of vacation on which we had planned. However, thanks to the expertise, kindliness, and caring of your entire staff. what could have been a scary experience and a total disaster, was turned into an experience where we felt very safe and cared for. We have shared with our many friends the wonderful care we received in your hospital.
Thank you again,